A technical glitch has left thousands of Australian workers and businesses short on funds as ANZ flags a payment processing issue had been causing delays since Tuesday afternoon with around 14,000 transactions affected.
The bank took to Twitter to placate irate customers and their employees whose wages had been impacted, apologising for the delay.
We have identified an issue where some business payments have not been processed. We’re so sorry for this disruption and want to reassure you we are putting all our efforts into resolving this as quickly as possible. We’ll update this post when we have more information.
— ANZ Australia (@ANZ_AU) October 28, 2020
The bank assured customers it was not impacting their ANZ app, ATMS or personal banking services, providing little comfort to those small business employees who didn’t bank with ANZ but whose wages had been impacted by the technical issue.
Any update yet?
Should we be expecting another day of no pay?
— Ryan King (@polar_rk) October 28, 2020
The software update failure was Sunday. 15 of my staff and numerous creditors have not been paid. My staff gave been asking me where their pay is. There has been no notification until this tweet yesterday. Shameful.
— Russell Blaikie (@mustwine) October 28, 2020
ANZ, what do I tell my staff and out when they’ll receive their wages? Many of them heavily rely on them on the day they’re received. This is really impacting them. Please provide an update on when we can expect the payments will show up in their banks.
— Mike (@MisterEye) October 28, 2020
Any update as to when I will get my pay that my boss put through at 9:30am Monday? 56 hours ago. The account my pay goes in to is now overdrawn by $116.79 due to direct debits I couldn’t reschedule. We need a real update with explanation & ETA of when we will get our money!
— Kylie (@kyliehams) October 28, 2020
My Employer in Adelaide processed payslips this morning, it should have been in my Credit union account by now. This issue might be minor for you but for us having to budget and to try pay for essentials and bills on time is MAJOR @marshall_steven
— 𝓝𝓲𝓬𝓴𝔂 𝓓. (@myendlessejami) October 28, 2020
This morning the bank notified customers again on Twitter to suggest the issue had finally been resolved. Followed by a short Tweet expressing their regret for the situation.
From all of us here at ANZ, we’re so sorry this has happened and thoroughly appreciate how important it is you get your money. This is not how we like to do business, and again, our sincerest apologies. 2/2
— ANZ Australia (@ANZ_AU) October 29, 2020
The technical issue comes as ANZ flagged its half-year profits will be impacted by a $528million worth of “significant items”.
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