When you run your own business and you employ staff much of your success can hinge on your staff. How well you have trained them, how you treat them and how you lead them will all have big impacts on your bottom line. Follow these tips and you can become a better boss and build the strength of your business at the same time
1. Trust Your Employees
Think about the hiring process and how much time you put into it. Now that they are part of the team, you need to trust your decision-making skills and their ability. Make it clear that you trust your staff enough to do the job they were hired for. Letting them know they are a vital piece of your small business will motivate and build confidence. It can be difficult for some leaders to trust people in a new role, especially when they have previously done that role themselves. Learn to trust your employees! This leads us to the next point.
2. Don’t Micromanage
Micromanaging is a real inhibitor of creativity and productivity. A boss that is continuously micromanaging employees is not somebody people desire to work for. There is a difference between guidance and micromanaging. You need to give guidance when appropriate and provide them with freedom at other times. They need space to get the job done. Encourage employees to achieve goals and finish tasks on their own. Many leaders are turning to online learning courses like those offered by Upskilled to improve their employees’ management skills.
3. Part of the Process
Employees want more responsibility and chance to prove themselves. Employees want to be part of a process. Whether it’s a new project or business operation, work with them to achieve the desired outcome instead of telling them what they need to do. Share all the relevant information, ideas, visions and the outcome you want. Ask them for ideas, feedback or just a general input. Let them be a part of the decision-making process. Work as a team! In a small business, there is no need for a hierarchy.
4. Rewarding Accomplishment
Managers and leaders tend to focus on what employees have done wrong or what they shouldn’t do in the future. Managers will typically operate this way because problem identification is at the core of decision making. However, a small business should not operate this way. Concentrating on deficiencies will hurt employee confidence and morale. Additionally, employees that fear criticism will no longer get involved or put ideas forward.
Focusing on praise, rewarding accomplishments and involvement is the best approach for small business. Employees will be motivated by recognition and reward. You can offer up a simple “well done, thank you”, or opt for a pay rise. Whatever it is, you want them to feel comfortable as an individual and as part of the team.
5. Empowering Others
As the boss or leader in a small business, you do plenty of work. Some projects or aspects of the business, you won’t have time for. You need to empower your staff to be decision makers, meaning they can go through the decision-making process without you. Give them the opportunity to prove themselves.
6. Keep it to Scale
It’s only a big deal if you make it one! There will be times when mistakes are made, a pitch is lost, or something doesn’t go your way. Don’t make a bad day turn into a year-long sob story. Don’t talk about a mundane task like it’s the be-all and end-all. You don’t want to distort the normal into something it’s not. If you do this, your employees with follow suit. Don’t make something out of nothing!
7. Maintain Integrity
A consistent and morally correct approach to work and all other aspects of the business is critical. You are the head of this small business, what you say and do will trickle down to the other employees. You need to build trust with clients and staff. If you want your employees to have integrity, you must set the example. Always keep integrity in mind, it will set your business up for the future.
8. Communication is Key
Communication is imperative for any business. You need to express what you want and need clearly. Not being able to do this will create confusion and slow down operations. Don’t limit communication to verbal, improve all types of communication including body language email and on team collaboration tools like slack.
Remember, your employees will follow your guidance. As the leader, do what’s best and help the business, and its employees to move forward.