Around Australia, small businesses are beginning to open once more. However, as restrictions lift, the rules of engagement have changed. Today’s businesses are operating under complex regulations, yet savvy business owners are finding the humble phone system is helping them navigate this new world order.
With the number of people allowed in a business still governed by the 4-square metre rule and physical distancing looking likely to be on the cards for some time to come, it’s vital for businesses to provide clear communication to customers. With restrictions eased, millions of Aussies are flocking to their favourite haunts, eager for a night on the town. The canny ones are calling ahead to check opening hours and ensure their bookings… That’s where a phone system can assist!
A phone system can help you keep on top of bookings
The complex restrictions that are still in place mean that it’s often easier to have customers call your business rather than book online. Customers can have a conversation on the phone, which is not possible via email or online forms. They can ask questions and be reassured should they have any fears around social distancing and health and safety. Since a phone conversation provides an immediate response, your customers feel certain the information is accurate – whereas information online can sometimes be out of date.
Click to call was always a vital service for small business owners but post-pandemic it’s essential. Adding phone contact details to your listings and social sites will make it simpler for clients and potential customers to get in touch.
Are you open?
With COVID-19 forcing many businesses to shut their doors for a period, it’s no surprise that now that trade is resuming, your customers are uncertain whether your business is open. However answering calls that purely relate to the operating hours of your business is not necessarily time well spent – especially when you can automate this activity if you have a phone system.
The ‘welcome message’ feature of CloudLine allows a business owner to upload a custom message that is played to callers. One way this can be used is to play the current opening times, and maybe any social distancing or pickup/delivery requirements. It’s also useful for businesses that are not open yet. They can play a message communicating when they’ll reopen. This also helps to reduce the number of calls you get which are just people asking when you’ll reopen.
Extend your flexible work options post-COVID
No doubt you and your staff will have enjoyed some of the perks that come with working from home, so why not extend this flexibility into every day running of your business?
Opting for a cloud-based phone system can keep you connected with your remote team and makes it simple to stay in touch. The option to use mobile apps for calling means that even mobile delivery staff can stay connected and contactable. So, there’s no rush for staff to come back into the office.
Using a business-grade cloud phone service will allow you to free up your time, will help you to up your game in communicating with your staff and customers and will make the transition back to work in the new normal simpler. So what are you waiting for?
Now read this: